Conversations Across the Generational Divide

Posted on | January 10, 2010 | No Comments

A lot has been written about the generational divide. Whether it’s the Greatest Generation, the Boomers or Generations X, Y or the Millenniums, we have all been conditioned to think that we have little in common. The truth is that most people, no matter what generation they were born into, want many of the same things. Most of us want to be respected, to be useful and to contribute positively to the workplace.

But while people generally want the same things, there are great generational differences in values, goals and communication styles and skills. When you are preparing to talk to someone of another generation, it’s helpful to think about your generational style and preferences and theirs. We have a tendency to think that how we want to communicate is how another person wants to. This is not always the case. There are real and substantial differences in how members of each generation communicate.

Below you will find a brief description of each generation and some tips for communicating with them. As you look at these lists bear in mind that these are generalizations compiled by sociologists, and that each person is unique and should be viewed as such. Hopefully these descriptions and tips will spark your thinking as you plan your conversations.

I. The Traditionalists
Also known as the Silent Generation, the traditionalists grew up with the Great Depression and World War II. They value hard work, loyalty, conformity and sacrifice. They work because it’s the right thing to do. They respect authority, value a person’s word and get their identity from their career. When communicating with a Traditionalist:
•Don’t expect them to openly share their thoughts or feelings easily or immediately.
•Focus on your words.
•Understand your word is your bond.
•Use face-to-face or written forms.
•Use formal style – sir, ma’am.
•Don’t waste their time.
•Show respect for their experience.

II. Baby Boomers
Baby Boomers were raised in a relatively stable economic time and had parents who wanted them to have more than they did. This generation is accustomed to competing in a large post-war generation. They value hard work in the pursuit of success, teamwork and competition and want to make a difference in the world. When communicating with Boomers:
•Use body language to transmit the message.
•Speak in an open and direct manner.
•Expect questions and to be asked for the details.
•Offer options to show your flexibility.
•Communicate that you value them.

III. Gen Xers
Despite its relatively young demographic, Generation X is considered economically conservative and somewhat cynical. They saw the failures of their parents’ generation. They do not rely on institutions for their long-term security. They value their time and want work-life balance. They like information and are used to getting it fast. When communicating with the Gen Xers:
•Employ electronic modes if possible.
Use short sound bites. Keep it short and simple.
•Give them feedback often.
•Ask for their feedback.
•Share information and keep them in the loop.
•Use an informal style.
•Give them room to do things their way.

IV. Millennials or Gen Y
The youngest generation currently in the work force, Millennials or Generation Y grew up in a high-tech world. This generation values autonomy and positive reinforcement. They are used to and expect diversity. They value the entrepreneurial spirit, creativity and independence. When communicating with Millennials:
•Use action words.
•Challenge them.
•Seek their feedback.
•Give them feedback continually, and preferably positively.
•Use email or voicemail.
•Encourage them to take risks.
•Use humor.
•Give them an opportunity to work with bright, creative people.

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