Conflict Training 101: “Mirror, Mirror on the Wall”
I had an experience in the realm of conflict training that I am reluctant to write about, but I think it’s worth sharing. I had been looking for particular kind of vendor. I interviewed several companies and got a few proposals. In the end, I engaged a woman whose skills seemed to fit my needs [...]
Deer in the Headlights: Navigating Difficult Conversations
This week a woman approached me and said, “I often get in a situation with co-workers in which they say something that leaves me speechless, and I feel like a deer in the headlights. I don’t have a response. What do I do?” Her experience is a common one. We often get caught off guard [...]
How to Have a Difficult Conversation
As is my habit—and one I will not curtail no matter how hard we are hit by a recession—I went to get my nails done recently. Getting a manicure is often so relaxing I want to sleep. This day, however, was not to be one of those soothing hours. One of the hairdressers, whom I [...]
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