Communication 101: Getting the Work Done Vs. People Liking You

Another title for this article could be: “I Don’t Care if They Like Me, I Have to Get the Work Done.” Really?? You have probably heard the refrain: It’s not what you said, it’s how you said it. Many a manager I have met has told me, “My job is not to have people like [...]

What Are We Fighting About?

The grief is searing and seemingly boundless. In an instant, the world changed. Two boys, 24 and 20, on route home with their dog, their lives stretching endlessly ahead of them. They are happy, healthy—full of energy, aspirations and love. Their lives end in what seems to the rest of us as a flash. One [...]