The Secret to Resolving Conflict

If you’re new here, you may want to subscribe to my RSS feed. Thanks for visiting!In a recent article entitled “Playing the Blame Game,” Ralfee Finn wrote that “…opposites can also be seen as complements, especially when we are willing to synthesize what separates and divides through understanding and reconciliation.” This is a wonderful notion […]

Who Else Wants Good Relationships With Colleagues?

What’s in a Word? Recently I was working with two colleagues, Joe and Daniel. They had been friendly and had worked well together for close to two years, but their relationship had suddenly turned sour and was affecting the entire office. Their boss called me to ask if I might help. I embarked on a […]

5 Ways to Prevent Workplace Conflict

Handling conflict is one of the most frustrating and biggest drains on managers. A study conducted in 2008 by CPP revealed that the average U.S. employee spends 2.8 hours a week dealing with conflict. That translates to 385 million working days spent each year due to conflict at work. Managing that conflict is results in […]

What Are the Best Ways to Handle Conflict?

As we engage with others in our lives we are continually bumping into each other. One of the great lessons I have learned and relearned (and may learn again) is the significance of taking responsibility for my own contribution to any misunderstanding. Why? For three reasons: 1. Being honest with myself gives me a more […]

How to Change Conflict into Learning

It always surprises me that I have to keep learning the same lessons over and over again when it comes to conflict management. Maybe you have that experience yourself. I teach others all the time that asking questions is an important part of having productive conversations, yet last week I had my own reminder of […]

Communication Strategies: Incite or Invite

My recent blog posts have been focused on the receiver of information. This post asks you to look at how you are communicating. What messages, verbal or behavioral, are you sending your coworkers, friends, family and strangers? The past weeks have been filled with examples of public outbursts, from Joe Wilson calling President Obama a […]

Conversation Management Techniques

As a meeting manager one of your key jobs is to keep the group on track. If you have been tracking the conversation, including the topics and where the group is in the PowerfulWork conversation model (see my earlier blog post), you can use any of the following tools to reorient a group that appears […]

Changing How We See Things Changes the World

A client of mine called me recently asking me about how to fire someone. I asked him to tell me why he felt this person was not doing her job. He went on at length about all the things she had done wrong. After a time, I asked, “What does she do well?’ His answer […]

Conflict Strategies: Transforming Conflict into Productivity

A recent study (PDF) conducted by CPP, Inc. in partnership with OPP, Ltd in Europe and Fellipelli in Brazil examined workers in nine countries to see how different cultures view conflict. The authors reported astounding findings! Here are some of the findings: 85% of employees at all levels experience conflict to some degree In the […]