Three Secrets to Making the Right Hire

If you’re new here, you may want to subscribe to my RSS feed. Thanks for visiting!Losing good people—and onboarding their replacements—are very expensive and potentially disruptive events, so you want to make good hiring choices and keep those good employees. Following some simple steps will facilitate good hiring practices and avoid conflicts and difficulties down […]

Who Else Wants Good Relationships With Colleagues?

What’s in a Word? Recently I was working with two colleagues, Joe and Daniel. They had been friendly and had worked well together for close to two years, but their relationship had suddenly turned sour and was affecting the entire office. Their boss called me to ask if I might help. I embarked on a […]

Communication 101: Getting the Work Done Vs. People Liking You

Another title for this article could be: “I Don’t Care if They Like Me, I Have to Get the Work Done.” Really?? You have probably heard the refrain: It’s not what you said, it’s how you said it. Many a manager I have met has told me, “My job is not to have people like […]

Nobody Bring Me Bad News

Managers by and large want to stay informed. They don’t like surprises and they don’t like to be caught not having the information they need. Yet many managers complain that their staffs don’t keep them informed. Those same managers may unwittingly be sending messages that deter people from speaking up. (Like the song in the […]

Work Meetings: To Meet or Not to Meet? That Is the Question

Clients ask me all the time, “Should we have a meeting about this?” Yet those same people feel that they are in too many meetings and, often, that they are not using their time well. They tell me that they have work to do but can’t get it done because they are in meetings all […]

Change your Perspective and Change the Results

Sometimes we find ourselves in dilemmas we can’t seem to solve. We keep repeating behaviors that don’t get us what we want. Einstein once said, “You can never solve a problem on the level on which it was created.” Reviewing what mindset or perspective you are holding is a great way to find a new solution.

Work Communication: Make It the Season of Appreciation at Work

Many of us feel stressed by the holidays. We are often caught up in the need to buy material gifts, cook big dinners, and entertain guests—and we forget the true essence of giving. A better gift, especially in these economic times, might be to revisit the notion of giving altogether. Because in reality, most people […]

Let the Conversation Begin: The Shriver Report

The executive summary of the Shriver Report opens with a powerful statement: “This report describes how a woman’s nation changes everything about how we live and work today. Now for the first time in our nation’s history, women are half of all U.S. workers and mothers are the primary breadwinners or co-breadwinners in nearly two-thirds […]

What’s the Point of This Conversation?

Following my recent blog post about clarifying the goal of a meeting, I had the opportunity to put that advice into action. A colleague of mine was asking for my opinion on a situation she was grappling with. She began the conversation with, “I want to ask you about a situation.” And then she launched […]

Managing Work Meetings: Lose — But Don’t Lose — the Lesson

Facilitating can be a messy business. Anyone who has spent any time managing meetings has run into those moments when things seem to have gotten out of control. As facilitators or meeting managers these moments can get very uncomfortable, even scary. We tend to assume that we should always know what is happening and be […]

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